Shipping policy

Overview

This Shipping Policy outlines how Prime Estilo processes and delivers orders worldwide.

By placing an order with us, you agree to the terms below.

Order Processing Time

All orders are processed within 1–3 business days.

After your order is processed:

  • A tracking number will be sent within up to 3 business days
  • You will receive tracking details via email

Please note:

  • Orders are not processed on weekends or holidays
  • High demand periods may cause slight delays

Shipping Time (Worldwide)

Delivery time depends on your location.

Estimated delivery times:

  • United States: 10–20 business days
  • Europe (EU/EEA/UK): 10–25 business days
  • Brazil: 10–30 business days
  • Rest of the World: 10–30 business days

⚠️ These are estimated delivery times, not guaranteed.

Shipping Costs

  • Shipping costs are calculated at checkout or offered as free shipping promotions
  • Any applicable import duties or taxes are the responsibility of the customer

Tracking Information

Once your order is shipped:

  • You will receive a tracking number via email
  • Tracking updates may take a few days to appear in the system

If you do not receive tracking within 3 business days, contact us.

Delays & External Factors

We are not responsible for delays caused by:

  • Customs clearance
  • Postal services or carriers
  • Weather conditions
  • Incorrect shipping information provided by the customer

Customs, Duties & Taxes

For international orders:

  • You may be required to pay customs duties, VAT, or import taxes
  • These fees are determined by your local government
  • Prime Estilo is not responsible for these charges

Lost, Stolen, or Delayed Packages

If your package is:

  • Lost
  • Marked as delivered but not received
  • Significantly delayed

Please contact us at primeestilo@outlook.com

We will:

  • Investigate with the carrier
  • Assist in resolving the issue

⚠️ We are not responsible for packages marked as delivered by the carrier.

Incorrect Address

It is your responsibility to ensure your shipping address is correct.

If an incorrect address is provided:

  • We are not responsible for lost shipments
  • Additional shipping fees may apply

Split Shipments

In some cases, your order may arrive in separate packages due to logistics or warehouse availability.

Order Changes & Cancellation

You may request changes or cancellation within 12 hours of placing your order.

After this period:

  • The order may already be processed or shipped
  • Changes may no longer be possible

Contact Information

Prime Estilo
📧 Email: primeestilo@outlook.com

📍 Address:
228 E 141st St
Dolton, IL 60419
United States